We want you to love every After Five purchase.
If something isn't quite right, we're here to help. Please read our Returns & Exchange Policy carefully before placing your order.
Exchange & Return Window
You can request a return or exchange within 48 hours of the delivery timestamp. Requests received after this period may not be accepted. Please contact us at support.afterfive@gmail.com or dm us @afterfive.india within 48 hours of delivery.
Eligibility
To be eligible for a return or exchange, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from stains, perfume, makeup, or any signs of wear.
Products that do not meet these conditions may not be accepted.
Unboxing Video Requirement
If you receive a damaged, defective, incorrect, or incomplete order, an uninterrupted unboxing video is mandatory while raising your request.
The video should clearly show:
- The sealed package before opening.
- The complete unboxing process without any cuts or edits.
- The issue with the product, if any.
Please note that we will not be able to process any claims for damaged, defective, incorrect, or missing items without a valid unboxing video.
Return & Exchange Charges
A ₹150 logistics fee is applicable for every return or exchange pickup to cover reverse shipping costs.
If you prefer not to pay the pickup fee, you may choose to self-ship the product to our warehouse at your own expense.
If you are exchanging your product for another item:
- If the new product is priced higher, you will be required to pay the price difference, along with the applicable logistics fee (if opting for pickup).
- If the new product is priced lower, the remaining balance will be issued as After Five Store Credit.
If the return or exchange is due to an incorrect, damaged, defective, or incomplete product sent by After Five, no logistics charges will be applicable.
Pickup & Reverse Shipping
We arrange return and exchange pickups through our trusted third-party logistics partners.
If your PIN code is non-serviceable or the pickup cannot be completed due to courier restrictions, you will be required to self-ship the product to our warehouse.
Once we receive your product, it will undergo a quality inspection before your return or exchange request is processed.
Refund Policy
We do not offer refunds to the original payment method.
Once your return is approved and the product passes our quality inspection, the refund amount will be issued as After Five Store Credit.
Your store credit will be valid for 12 months from the date your original order was placed and can be used on any future purchase from our website.
Processing Timeline
The complete return or exchange process generally takes 12–14 business days.
This timeline includes:
- Reverse pickup or self-shipping to our warehouse.
- Quality inspection of the returned product.
- Approval of your request.
- Dispatch of the replacement product or issuance of store credit.
We appreciate your patience while we carefully inspect every return and ensure your request is processed smoothly.
How to Request
To initiate a return or exchange, please contact us at support.afterfive@gmail.com or dm us @afterfive.india within 48 hours of delivery with:
- Your Order ID.
- An uninterrupted unboxing video (for damaged, defective, incorrect, or missing items).
- Photos of the product, if requested by our support team.
Our team will review your request and guide you through the next steps.
Important Note
- Please retain the original packaging until your return or exchange request has been completed.
- After Five reserves the right to decline any return or exchange request if the product does not meet the eligibility criteria mentioned above or if the required proof is not provided.